When I click the Get Label button to get my shipping label nothing happens.
Most likely your pop-up blocker blocked the new browser window that contains the shipping label.
You can set the allow pop-ups as follows:
Chrome/Firefox: Both browsers easily allow you to change this and the setting are accessed the same way but look slightly different.
- Go to our site and log in
- Click the green lock next to the URL Addess
- In the dropdown for pop-ups, set the option to allow
Note: If you did try to print a label, you most likely got charged for it. Make sure you cancel the shipment so that you will get a refund on the label you could not print.