VOD comment scan allows you to rescan for sold comments after a Live Video Event has finished. To request a rescan:
- Be sure you are logged in to Facebook
- Select the group where the VOD video is located.
- Select the VOD of the Live Video
- If you used a custom sold trigger for the Live Video event, enter that.
- Party Name: The name of the party or the Bless Party Name you wish the invoices to be placed in.
- Click the Add Scan Request.
You will be notified when the scan starts and when it has finished.
If you did not add a title to your Live Video event, then you will need to look up the event id in Facebook.
- On Facebook, go to the group that hosted the event.
- Go to the videos section.
- Click the video you wish to scan.
- In the browser address bar look for the last set of long number, not the one with the "g.", this is the event ID.
- Look for this number in the Select VOD dropdown.